The challenge
BOPIS has become a core part of retail, but the pickup experience often lags behind the ordering experience. Customers arrive and wait at a service counter while an associate searches the back room. At busy times the line grows, and some customers leave without their order. Staff pulled to the pickup counter are not helping shoppers, and after-hours pickup is usually impossible.
Counter queues
Customers wait for an associate to retrieve their order.
Staff pulled off the floor
Associates spend time on pickups instead of selling.
No after-hours pickup
Customers can only collect during store hours.
If nothing changes: Slow pickup undermines the convenience customers ordered for, and missed pickups become refunds and restocking work.
Let customers collect online orders in seconds, without waiting for staff
Signifi BOPIS lockers sit near the entrance or outside the store. Associates load orders when they are picked, and customers receive a code to collect instantly. Temperature-controlled options support grocery and perishable items, and outdoor units allow after-hours pickup. Integrations with order management systems keep order status in sync.
How it works
Order is loaded
Associates place the picked order in a locker compartment.
Customer receives a code
The order management system sends a pickup code.
Grab and go
The customer scans the code and collects in seconds.
Capabilities that matter here
- Order-linked pickup codes
- Temperature-controlled compartments
- Outdoor retrofit kit
- Custom branding
Works with your systems
- Order management
- Hybris / e-commerce platforms
- POS
What changes
- Pickup completed in seconds rather than minutes
- Associates kept on the sales floor
- Pickup available outside store hours
Explore the BOPIS / Click & Collect or see how Signifi serves retail teams.
Common questions
How do BOPIS lockers integrate with our ordering system?
Signifi integrates with order management, e-commerce platforms such as Hybris, and POS systems, so orders assigned to lockers generate pickup codes automatically.
Can lockers handle groceries or perishables?
Yes. Signifi lockers offer heating and cooling options for items that require ambient or controlled temperatures.
Can lockers be installed outside the store?
Signifi lockers can be converted from indoor to outdoor use with a retrofit kit, which enables after-hours and curbside pickup.
Speed up in-store pickup
Tell us your locations, headcount and systems. We'll map the right hardware and integrations.