The challenge
Branch hours have shrunk, but many banking items still require an in-person handoff: replacement debit cards, cheque books, security devices and signed documents. Customers who work during branch hours struggle to collect, and staff spend counter time verifying identity and handing over envelopes. Items waiting in the branch create security and reconciliation work.
Branch-hour dependency
Customers can only collect items while the branch is open.
Counter time on handoffs
Staff spend time on routine pickups instead of advice.
Items held in branch
Waiting items create security and tracking overhead.
If nothing changes: Delayed card pickup keeps customers from using their accounts, and routine handoffs consume staff capacity.
Let customers collect cards and documents securely at any hour
Signifi's bank branch automation lockers hold customer items securely and release them only after strong authentication such as PIN, QR, card or biometrics. Customers are notified when items are ready and collect at their convenience. SignifiVISION records every handoff for reconciliation and audit.
How it works
Item is loaded
Branch staff place the card or document in a secure compartment.
Customer is notified
A pickup notification is sent through bank channels.
Authenticated pickup
The customer verifies identity and collects at any hour.
Capabilities that matter here
- Multi-factor authentication options
- Timestamped handoff records
- Custom branding
- Indoor and outdoor units
Works with your systems
- Core banking / CRM via API
- Notification services
What changes
- Customers able to collect outside branch hours
- Staff time moved from handoffs to advisory work
- Every handoff recorded for audit
Explore the Bank Branch Automation or see how Signifi serves banking & financial services teams.
Common questions
How secure are bank branch lockers?
Signifi lockers support PIN, biometrics, QR, RFID card and payment terminal authentication, and Signifi's processes adhere to SOC 2 Type II and ISO standards.
What items can customers collect?
Common items include replacement debit and credit cards, cheque books, security devices and documents, depending on your policies.
Can lockers match our branch design?
Yes. Signifi offers custom exteriors and user interfaces aligned with your brand guidelines.
Offer 24/7 branch pickup
Tell us your locations, headcount and systems. We'll map the right hardware and integrations.